Frequently Asked Questions

Q: What is TransitWirelessWiFi?

The Metropolitan Transportation Authority (MTA) and New York City Transit Authority (NYCT) have entered into an agreement with Transit Wireless to implement wireless services, including Wi-Fi, for the New York City ridership. The Wi-Fi service is branded TransitWirelessWiFi and is currently available in all 282 underground stations throughout Manhattan, Queens, Brooklyn and the Bronx as of January 2017.

Q: Where can I use TransitWirelessWiFi within the New York City subway system?

TransitWirelessWiFi is available throughout all public areas including platforms, mezzanines and ticket areas within all underground stations. You can also follow us on Facebook, Twitter or Instagram for updates.

Currently there is no Wi-Fi coverage on trains between stations or within tunnels, but as soon as the train enters the next TransitWirelessWiFi enabled station, your device will automatically re-connect to the Internet.

Q: How do I connect to the Wi-Fi network?

The first time you want to connect your Wi-Fi enabled device (smartphone, tablet or computer) to the TransitWirelessWiFi network, simply open your device’s Wi-Fi settings and select the Wi-Fi network TransitWirelessWiFi. When you select the network, a mini-browser login page will pop up on your screen. Clicking the connect button will enable Internet access for one hour. After one hour, simply sign in again to continue accessing the network.

If the login page does not automatically pop-up, you can manually open an Internet browser which will redirect you to our login page. Here, you can click connect to log into our network.

Q: Is there a Help Desk if I have difficulty accessing the Wi-Fi network?

If you have questions or technical difficulty accessing the TRANSITWIRELESSWiFi network, please send us a message at info@transitwireless.com or call our Help Desk at 844-257-2493.

Q: What can I do on the TransitWirelessWiFi network?

You are able to use your device as you would above ground. You can surf the web, download videos, check email, and find the latest on social media. In addition, you can find up-to-date information on subway service and schedule changes provided by the MTA. TransitWirelessWiFi also offers New York centric content via its social media pages.

Q: Are there any Wi-Fi safety steps users can take to stay secure?

Use a VPN:

  • One of the most important steps a user can take to stay secure on free public Wi-Fi is to use a VPN (Virtual Private Network).
  • Securing all connections on public networks via VPN will encrypt all user communications, creating a secure tunnel from a person’s device to their online destination and back again.

Surf smart:

  • Use common sense when surfing online on public Wi-Fi hotspots.
  • Don’t log in to highly personal websites, like healthcare or banking sites, when waiting for your subway train.
  • Rule of thumb: If you wouldn’t want the person next to you to see what you’re doing on your tablet or smartphone, you might want to think about waiting to log in until you’re on your private home network.

Secure your connections:

  • Five key letters to remember when logging on to a website on a public network: HTTPS. Web addresses that begin with HTTPSenable users to send information through an encrypted tunnel, thus providing added protection for user’s traffic which can help protect against man-in-the-middle attacks.

Update your passwords:

  • Users can improve their odds of staying secure by creating long passwords with a variety of characters and by updating them regularly.
  • Never share your passwords with anyone, and make sure your most important passwords (bank accounts, credit card statements, ecommerce sites) are totally unique for each site.
Q. Why isn’t there Wi-Fi service in the tunnels?

The current agreement with NYCT and Transit Wireless permits TransitWirelessWiFi availability only throughout station platforms, mezzanines, walkways and stairways. As we continue to work with the MTA and NYCT, we hope to bring connectivity to riders on trains traveling within tunnels.

Q. Is there a cost for the Wi-Fi service?

There is no cost for the Wi-Fi service to the public; however, TransitWirelessWiFi is ad-supported, meaning an advertiser is sponsoring the Wi-Fi service with short promotional ads. Ad-supported Wi-Fi allows us to provide this service for free to the New York City ridership.

Q. What did this service cost the city of New York?

The installation of this service comes at no cost to the MTA, NYCT, New York City residents or riders. Transit Wireless is a privately held company that privately funded this project.

Q: How can I find the Terms of Service?

Our Welcome page has a “Terms & Conditions” link located at the bottom of the page. All who wish to use the Wi-Fi service must agree to the Terms of Service before using TRANSITWIRELESSWiFi Wi-Fi.

Q: How does the Global Data Privacy Regulation (GDPR) effect Transit Wireless and its WiFi services?

On May 25, 2018 the Global Data Privacy Regulation (GDPR) will be implemented in all local privacy laws across the entire European Union (EU) and European Economic Area (EEA). It will apply to all companies selling to and storing personal information about citizens in Europe, including companies on other continents. It provides citizens of the EU and EEA with greater control over their personal data and assurances that their information is being securely protected across Europe.

According to the GDPR directive, personal data is any information related to a person such as a name, a photo, an email address, bank details, social networking updates, location details, medical information, or a computer IP address. Customers in B2B markets are considered companies, but the relationships that handle the business topics are people – or individuals.

Under the GDPR, individuals from the EU or EEA have:

  1. The right to access – Individuals have the right to request access to their personal data and to ask how their data is used by the company after it has been gathered. The company must provide a copy of the personal data, free of charge and in electronic format if requested.
  2. The right to be forgotten – If consumers are no longer customers, or if they withdraw their consent from a company to use their personal data, then they have the right to have their data deleted.
  3. The right to data portability – Individuals have a right to transfer their data from one service provider to another; and it must happen in a commonly used and machine-readable format.
  4. The right to be informed – this covers any gathering of data by companies, and individuals must be informed before data is gathered. Consumers have to opt in for their data to be gathered, and consent must be freely given rather than implied.
  5. The right to have information corrected – this ensures that individuals can have their data updated if it is out of date or incomplete or incorrect.
  6. The right to restrict processing – Individuals can request that their data is not used for processing. Their record can remain in place, but not be used.
  7. The right to object – this includes the right of individuals to stop the processing of their data for direct marketing. There are no exemptions to this rule, and any processing must stop as soon as the request is received. In addition, this right must be made clear to individuals at the very start of any communication.
  8. The right to be notified – If there has been a data breach which compromises an individual’s personal data, the individual has a right to be informed within 72 hours of first having become aware of the breach.

The GDPR is the EU’s way of giving individuals, prospects, customers, contractors and employees more power over their data and less power to the organizations that collect and use such data for monetary gain. The GDPR is only applicable to companies in the EU or EEA or who do business in the EU or EEA. Transit Wireless is compliant with all GDPR requirements.